The Hellenic Loan Servicers Association (EEDADP) is a Civil Code non-profit company. It was founded in 2019 in Athens and its members are companies licensed by the Bank of Greece in the newly established credit servicing sector. The Association’s core mission is applied through cooperation, public debate and education. Our mission is:
The monitoring of issues of collective interest and the formation of common positions among members of the Association.
The representation and promotion of our members’ positions in Greece and abroad, either independently, or in collaboration with institutions and associations of other countries, in the context of bilateral or multilateral cooperation.
The monitoring of regulatory provisions concerning the operations of member companies and the cooperation with the competent authorities for the formation of the relevant regulatory framework.
The development of educational activities through the provision of vocational training and education services to the staff of our members and third parties, on matters relating to loan management.
The promotion of the loan servicers’ market, which contributes essentially to the resolution of relevant issues faced by households and businesses, the consolidation of the financial system and the strengthening of liquidity conditions in the Greek economy.
The general business activity of credit servicing companies is governed by the principles of professional ethics, decency, transactional honesty, honesty in communication, in addition to respecting the rights of clients. In particular, servicers:
Comply with all rules established by the Greek state regarding the exercising of their activities
Treat their clients with fairness and transparency, taking special care of socially vulnerable groups
Have an appropriate organizational governance framework and internal control mechanisms, which ensure compliance with rules in relation to the protection of customer rights
Follow specific procedures and have an appropriate infrastructure in place to record and deal with with customers’ complaints
The governance of the Association is a function of the General Assembly and the Board of Directors.
The General Assembly is made up of all members of the Association; it is the core governing body and decides on all issues which do not fall under the specific authority of another body, in accordance with the law and the charter.
Its exclusive competence includes, for example:
Revisions to the Association's Charter.
The approval and retroactive application of rules for the financial contributions of members.
The review of a membership application
The approval of a decision to expel a member from the Association.
The election of the Board of Directors
Determining the number of members on the Board of Directors and validating the election of a new member.
Board of Directors
The Board of Directors carries out all acts of ordinary administration and management of the Association.
The Board Members are:
Managing Director of doValue Greece
Chairman of the Board
Managing Director of Cepal Hellas
Vice Chairman of the Board
Managing Director of UCI Hellas
Managing Director of Qquant
Managing Director of Intrum Hellas
Managing Director of B2Kapital
Elieta Sarra Salmona
Country Manager of Hoist Hellas
Following the decisions of the General Assembly and the Board of Directors, the following Committees have been established and operate within the Association:
Committee on Issues of Regulatory Compliance
The Regulatory Affairs Committee consults and processes proposals in relation to the regulatory framework governing members’ regulatory compliance issues.
The GDPR Committee is made up of executives from its member companies and its purpose is to deal with issues related to the application of the general regulation of personal data and servicer companies.
Legal Affairs Committee
The Legal Affairs Committee formulates positions on the broader legal issues that concern the loan servicer sector, and processes proposals in order to improve the legislative and regulatory framework that governs the management of private debt.
Economics and Tax Affairs Committee
The Economics and Tax Affairs Committee determines positions and formulates proposals in relation to financial and tax issues that concern the servicer companies.
The Bank of Greece is the competent supervisory authority to monitor the establishment and operation of the servicer companies. The relevant establishment framework and operating rules are included in Law 4354/2015.