The Hellenic Loan Servicers Association (EEDADP) is a Civil Code non-profit company. It was founded in 2019 in Athens and its members are companies licensed by the Bank of Greece in the newly established credit servicing sector. The Association’s core mission is applied through cooperation, public debate and education. Our mission is:

The monitoring of issues of collective interest and the formation of common positions among members of the Association.

The representation and promotion of our members’ positions in Greece and abroad, either independently, or in collaboration with institutions and associations of other countries, in the context of bilateral or multilateral cooperation.

The monitoring of regulatory provisions concerning the operations of member companies and the cooperation with the competent authorities for the formation of the relevant regulatory framework.

The development of educational activities through the provision of vocational training and education services to the staff of our members and third parties, on matters relating to loan management.

The promotion of the loan servicers’  market, which contributes essentially to the resolution of relevant issues faced by households and businesses, the consolidation of the financial system and the strengthening of liquidity conditions in the Greek economy.

Our Principles

The general business activity of credit servicing companies is governed by the principles of professional ethics, decency, transactional honesty, honesty in communication, in addition to respecting the rights of clients. In particular, servicers:

Comply with all rules established by the Greek state regarding the exercising of   their activities

Treat their clients with fairness and transparency, taking special care of socially vulnerable groups

Have an appropriate organizational governance framework and internal control mechanisms, which ensure compliance with rules in relation to the protection of customer rights

Follow specific procedures and have an appropriate infrastructure in place to record and deal with with customers’ complaints


The governance of the Association is a function of the General Assembly and the Board of Directors.

General Assembly

The General Assembly is made up of all members of the Association; it is the core governing body  and decides on all issues which do not fall under the specific authority of another body, in accordance with the law and the charter.

Its exclusive competence includes, for example:

Revisions to the Association's Charter.

The approval and retroactive application of rules for the financial contributions of members.

The review of a membership application

The approval of a decision to expel a member from the Association.

The election of the Board of Directors

Determining the number of members on the Board of Directors and validating the election of a new member.

Board of Directors

The Board of Directors carries out all acts of ordinary administration and management of the Association.

The Board Members are:

Theodoros Athanasopoulos

Managing Director of Cepal Hellas

Chairman of the Board

Anastasios Panoussis

Managing Director of doValue Greece

Vice Chairman of the Board

Aris Arvanitakis

Managing Director UCI Hellas


Nikos Vardaramatos

Managing Director QQuant Master Servicer


Anthony Messados

Managing Director EOS Greece


Marlen Miliadi

Chief of Staff, Governance & Operational Risk Intrum Hellas


Anastasia Soulioti

Managing Director Veraltis



Following the decisions of the General Assembly and the Board of Directors, the following Committees have been established and operate within the Association:

Committee on Issues of Regulatory Compliance
The Regulatory Affairs Committee consults and processes proposals in relation to the regulatory framework governing members’ regulatory compliance issues.

GDPR Committee
The GDPR Committee is made up of executives from its member companies and its purpose is to deal with issues related to the application of the general regulation of personal data and servicer companies.

Legal Affairs Committee
The Legal Affairs Committee formulates positions on the broader legal issues that concern the loan servicer sector, and processes proposals in order to improve the legislative and regulatory framework that governs the management of private debt.

Economics and Tax Affairs Committee
The Economics and Tax Affairs Committee determines positions and formulates proposals in relation to financial and tax issues that concern the servicer companies.

Supervising Authority

The Bank of Greece is the competent supervisory authority to monitor the establishment and operation of the servicer companies. The relevant establishment framework and operating rules are included in Law 4354/2015.